You have 30 days from delivery to return an item for a refund or exchange.
Eligibility
- Items should be in original packaging and resaleable condition
- Proof of purchase (order number or receipt) required
- For hygiene and safety reasons, we can't accept returns on opened consumables,
science/sensory kits with broken seals, or custom/personalised orders - Clearance or
seconds items are excluded from change-of-mind returns
Change of Mind
We accept change-of-mind returns within the 30-day window. Item must meet the eligibility criteria above.
Faulty or Damaged Items
If an item arrives faulty, damaged, or incorrect, contact us within 7 days of
delivery with photos. We'll cover return shipping and send a replacement or
refund. We only offer exchanges for faulty/damaged items; change-of-mind is refund only.
Return Shipping Costs
- Change of mind: customer covers return shipping
- Faulty/damaged/wrong item: Play Education Co. covers return shipping
Refund Method
Refunds are issued to the original payment method within 3–5 business days of us receiving and inspecting the returned item. Original shipping fees are non-refundable. We recommend using a trackable shipping service for your return — we're not responsible for items lost in transit.
How to Start a Return
Email info@playeducationco.com.au with your order number and reason for return. We'll send you a return authorisation and instructions.